| www.westtennisacademy.com
Frequently Asked Questions
| Q&A | |
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| KATEGORI UMUM/COMMON | |
| Q : | WTA singkatan dari apa ? What does WTA stands for ? |
| A : | West Tennis Academy |
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| Q : | Dimana saya bisa mencari informasi mengenai WTA ? Where can I get all information about WTA ? |
| A : | Dapat mengunjungi website WTA : www.westtennisacademy.com atau instagram : west_tennis_academy Please visit website : www.westtennisacademy.com or instagram : west_tennis_academy |
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| Q : | Informasi Jadwal kelas bisa dilihat dimana ? Where can I get Schedule information ? |
| A : | Dapat mengunjungi website WTA : www.westtennisacademy.com Please visit website : www.westtennisacademy.com |
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| Q : | Price listnya bisa didapat darimana ? Where can I get the price list ? |
| A : | Dapat menghubungi via Whatapp langsung ke WTA Management Please get in touch with our WTA Management |
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| Q : | Kalau mau kontak WTA via apa saja ? How do I get in touch with WTA ? |
| A : | Dapat mengirimkan email ke [email protected] atau kontak nomor Whatsapp WTA Management Please send email to [email protected] or Whatsapp WTA Management |
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| Q : | Pembayarannya bagaimana ? How do I pay for the tuition fee ? |
| A : | Untuk pembayaran kelas reguler per Desember 2020 dibayar di muka melalui Transfer Bank BCA, informasi tertera pada invoice For regular class payments as of December 2020 paid in advance via BCA Bank Transfer, the information is provided on the invoice |
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| Q : | WTA ada berapa coach ? How many coaches do you have ? |
| A : | WTA memiliki 3 Main Coaches dibantu dengan beberapa coach lainnya dan asisten coach WTA has 3 Main Coaches assisted by several other coaches and assistant coaches |
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| Q : | Dalam satu lapangan ada berapa anak ? How many kids per court ? |
| A : | Dalam situasi saat ini, WTA membatasi jumlah maks anak adalah 8 anak per lapangan (berdasar kategori kelasnya, kecuali untuk red court, maks 4 per red court) WTA limits the max number of children to 8 children per court (based on class category, except for red 4 max per red court) |
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| Q : | Coachnya boleh pilih ? Can I choose the coach ? |
| A : | Coachnya sudah ditentukan berdasarkan kategorinya masing-masing The coaches have been determined based on their respective categories |
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| PROGRAM | |
| Q : | Ada program apa saja untuk anak-anak? What kind of programs for children ? |
| A : | Program untuk anak-anak ada program pelatihan tenis dan fisik berdasar kategori kelas red, orange, green, yellow dan elite (performances), untuk jadwal lengkap bisa dilihat di website WTA The program for children includes tennis and physical training programs based on the red, orange, green, yellow and elite (performances) class categories, for the complete schedule please refer to website. |
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| Q : | Ada program untuk dewasa? Do you have program for Adults ? |
| A : | WTA menyediakan class group untuk dewasa : Men's Clinic / Ladies' Clinic / Mix. Group harus terdiri dari minimal 3 orang
bisa dari group sendiri atau WTA akan bantu mengatur dengan menggabungkan dengan orang lain. Jadwalnya akan diatur langsung antara coach dan semua partisipan dan disesuaikan dengan
semua partisipan dan coachnya
WTA provides class groups for adults: Men's Clinic / Ladies' Clinic / Mix. Group must consist of at least 3 people can be from their own group or WTA will help organize by combining with other people. The schedule will be arranged directly between the coach and all participants and adjusted to all participants and coaches |
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| Q : | Program Unlimited maksudnya apa ? What does Unlimited program mean ? |
| A : | Program Unlimited maksudnya program yang memberikan fasilitas jadwal kedatangan kapan saja mengikuti jadwal kelas terdaftar yang tersedia, kecuali hari Minggu
diharuskan menginfokan kepada WTA terlebih dahulu dikarenakan slot yang terbatas untuk menghindari terjadinya penumpukan jumlah atlit yang hadir
Unlimited Program means a program that provides an unlimited attendance at any time following the available registered class schedule, except on Sundays required to inform WTA in advance due to limited slots to avoid too many crowds |
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| Q : | Apakah kelas fisik /fitness itu ? Apakah penting ? What is a physical/fitness class? Is it important?< |
| A : | Kelas fisik melatih power, agility, speed, flexibility, reaction time, balance, coordination, cardiovascular endurance,
muscular endurance and mental awareness dari para atlit.
Aktivitas fisik ini sangat penting untuk melatih ketahanan serta mempertajam semua faktor pendukung yang tersebut di atas dalam permainan tenis
Physical class trains power, agility, speed, flexibility, reaction time, balance, coordination, cardiovascular endurance, muscular endurance and mental awareness from athletes. This physical activity is very important to train endurance and sharpen all the supporting factors mentioned above in tennis |
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| Q : | Apakah ada lesson untuk anak-anak melatih mental ? Is there lesson to train mental skill for kids |
| A : | Team WTA akan mengamati setiap perkembangan dari masing-masing atlit dan mencatat semua perkembangan itu dalam buku progress report
khusus untuk kelas red, orange, green dan beginner.
Sedangkan untuk kelas yang lebih di atas, Team WTA memberikan bimbingan secara langsung dalam bentuk pembinaan mental bisa dalam
bentuk one on one ataupun group
The WTA team will observe every progress of each athlete and record all these developments in the progress report book specifically for red, orange, green and beginner classes. As for the higher grades, the WTA Team provides direct guidance in the form of mental coaching, which can be in form one on one or group |
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| KONDISI/CONDITION | |
| Q : | Apakah Hari Besar / Libur Nasional kelas libur ? Are Public Holidays / Public Holidays a class holiday ? |
| A : | Iya, kecuali ada event-event tertentu Yes, unless there are certain events |
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| Q : | Kalau kelasnya bersamaan dengan hari libur bagaimana ? What if the class coincides with a holiday? |
| A : | Bisa digantikan di hari lain mengikuti jadwal yang tersedia Can be replaced on another day according to the available schedule |
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| Q : | Bagaimana jadwal kelas apabila terjadi hujan ? What if it rains ? |
| A : | Untuk kelas kurang dari 15 menit akan di-reschedule, namun apabila setelah 15 menit sudah termasuk hitungan lesson and akan ada kelas fisik
Classes less than 15 minutes will be rescheduled, but if after 15 minutes the lesson counts and there will be a physical class |
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| Q : | Bagaimana prosedur kelas pengganti ? How does it work for make up class ? |
| A : | Dengan mengisi request make up via website. Khusus paket RED dan ORANGE make up harus digunakan dalam bulan yg sama By request make up via website, note for RED and ORANGE package, make up lesson need to be used within then same month |
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| Q : | Apabila saya sudah mengambil paket tertentu, tapi saya masih mau tambah 1 atau 2 lesson lagi di bulan yang sama bagaimana ?
Misalnya, saya ambil paket 4hrs RED (1x/week), tapi saya mau tambah 1 kali lesson lagi. What if I have taken a certain package, but I still want to add 1 or 2 more lessons in the same month? For example, I took the 4hrs RED package (1x/week), but I want to add 1 more lesson. |
| A : | Untuk member WTA kelas tambahan dihitung prorata, untuk non member dihitung per visit.
Sebagai contoh untuk anak yg punya credit 4x tapi bulan itu hadir 5x, maka dari itu kelebihan 1x dikenakan biaya prorata bukan per visit (khusus member WTA)
For WTA members, additional classes are calculated on a prorated basis, for non-members it is calculated per visit. For example, for a child who has 4x credit but attended 5x that month, therefore the excess of 1x is subject to a prorated fee, not per visit (only for WTA members) |
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| Q : | Kalau dalam satu bulan ada 5 minggu, padahal saya sign up yang 4 hrs (1x /minggu), bagaimana perhitungannya ? If in one month there are 5 weeks, even though I signed up for 4 days (1x/week), how is it calculated? |
| A : | Untuk member WTA kelas tambahan dihitung prorata For WTA members, additional classes are calculated prorated |
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| Q : | Kalau berhalangan hadir karena sakit atau ada keperluan medesak lainnya bagaimana ? What if you are unable to attend due to illness or other urgent needs? |
| A : | Jadwal bisa diganti hari lain mengikuti jadwal kategori kelasnya masing-masing dengan catatan : harus menginfokan terlebih dahulu maks 3 jam sebelum jam kelas, apabila tidak memberikan info terlebih dahulu maka creditnya akan dihitung untuk sesi yang bersangkutan.
The schedule can be changed to another day following the schedule for each class category with note: must inform in advance max 3 hours prior the class schedule, otherwise will be counted as one session. |
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| Q : | Bagaimana kalau saya last minute cancellation sebelum kelas ? How about if last minute cancellation? |
| A : | Credit akan terpotong dari eligible credits Credit will be deducted from eligible credits |
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| Q : | Anak saya masih berumur 3 tahun, bisakah ikut belajar ? My kid is 3 years old, can he/she join ? |
| A : | Bisa dicoba dulu, apabila memungkinkan bisa ikut kelas dan akan digabungkan dengan kelas berdasar kelompok umur You can have trial, if possible can join the class and it will be combined with classes based on age group |
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| Q : | Saya member WTA, tapi keluarga saya mau ikut latihan, perhitungannya bagaimana ? I'm a WTA member, but my family wants to join the training, what's the calculation? |
| A : | Untuk non Member WTA akan dihitung per visit For non WTA members it will be calculated per visit |
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| Q : | Saya kebetulan dengan liburan di Jakarta dan mau main tenis di WTA, bisakah ? I happen to be on vacation in Jakarta and want to play tennis at the WTA, can you |
| A : | Bisa, hitungannya adalah per visit Yes, the calculation is per visit |
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| Q : | Saya punya credit 4x tapi main 5x di bulan Januari, dan bulan depannya (Februari) saya main 3x jadi sama total 4x, bagaimana perhitungannya ? I have 4x credit but played 5x in January, and next month (February) I played 3x so the total is 4x, how is it calculated |
| A : | Perhitungannya adalah bayar monthly sesuai dengan creditnya, dengan sisanya dalam bulan yang sama adalah prorata.
Dengan perincian sbb : bulan Januari (4 x 1 monthly) + 1x prorata, dan bulan Februari (4 x 1 monthly) The calculation is to pay monthly according to the credit, with the remainder in the same month being prorated. With the following details: January (4 x 1 monthly) + 1x prorated, and February (4 x 1 monthly) |
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| Q : | Apakah bisa refund apabila tidak jadi join club ? Can I get a refund if I don't join the club? |
| A : | Mohon maaf, tidak bisa refund untuk setiap pembayaran yang telah dilakukan, hal ini dikarenakan slot sudah diprioritaskan untuk diberikan kepada yang sudah mendaftar dan sudah membayar, sehingga tidak diberikan kepada orang lain Sorry, no refunds can be made for every payment that has been made, this is because the slot has been prioritized to be given to those who have registered and have paid, so they are not given to other people |
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| Q : | Bagaimana perhitungan apabila aktivitas bulan berjalan tidak penuh karena kondisi-kondisi khusus ? How is it calculated if the current month's activity is not full due to special conditions |
| A : | Perhitungan secara default akan didasarkan pada jumlah credit pada bulan yang berjalan Calculation by default will be based on the amount of credit in the current month |
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| Q : | Apakah promo bisa digabungkan ? Can promos be combined? |
| A : | Promo tidak bisa digabungkan, sebagai contoh : promo diskon spesial tidak bisa digabungkan dengan sibling promo Promos cannot be combined, for example: special discount promos cannot be combined with sibling promos |
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| Q : | Saya mau apply cuti bisakah ? I want to apply for leave can I? |
| A : | Bisa, maksimum batas cuti adalah 1 bulan, apabila bulan sudah melewati masa 1 bulan tetapi belum bergabung kembali maka registration fee akan berlaku kembali Yes, the maximum leave limit is 1 months, if the month has passed the 1 month period but has not rejoined, the registration fee will be re-applied |
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| Q : | Prosedur cuti bagaimana ? What is the leave procedure? |
| A : | - Masa cuti maksimal 1 bulan, batas waktu bergabung kembali adalah awal bulan ke-2 Maximum leave period is 1 month, the deadline for rejoining is the beginning of the 2nd month |
| - Freeze/book seat tidak berlaku, kuota / seat dalam kelas yang bersangkutan akan diberikan kepada orang lain Freeze/book seats are not valid, the quota/seat in the class in question will be given to someone else | |
| - Sisa credit saat ini bisa dipakai maksimal sd bulan ke-2 The remaining credit can now be used up to the 2nd month | |
| - Apabila belum bergabung kembali di bulan ke-2, maka pembayaran yang sudah dilakukan akan dianggap hangus dan registration fee akan berlaku kembali If you haven't rejoined in the 2nd month, the payment that has been made will be considered forfeited and the registration fee will be re-applied | |
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| PRIVATE LESSON | |
| Q : | Bagaimana kalau saya mau ambil privat ? How if i want to take private lesson ? |
| A : | Privat Lesson langsung dengan coaches untuk pengaturannya You may approach coaches directly for the arrangement |
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| Q : | Prosedur Cancellation bagaimana ? How if i want to cancel private lesson ? |
| A : | Prosedur cancellation untuk Privat adalah 24 jam sebelumnya, apabila kurang dari 24 jam maka pembayaran penuh berlaku Cancellation procedure is 24 hrs prior the private lesson, fail to do so, full payment applied |
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| LAIN-LAIN/OTHERS | |
| Q : | Mau beli peralatan tenis bagaimana rekomendasinya ? Dan dimana ? I want to buy tennis equipment what is the recommendation? And where ? |
| A : | Saat kelas akan dibantu oleh coachnya untuk ditentukan ukuran dan keperluannya sesuai dengan kebutuhan.
WTA bisa bantu membelikan melalui mitra kami WAVESPORT During class, the coach will help you to determine the size and needs according to your needs. WTA can help buy through our partner WAVESPORT |
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| Q : | Bisakah anak saya ikut trial terlebih dahulu ? Can my child join the trial first? |
| A : | Bisa untuk anak-anak NON Member WTA yang mau coba kelas, kita berikan trial 1x (free trial hanya di PM) mengikuti jadwal kelas reguler yang ada, tapi harus diinfokan terlebih dahulu ke WTA
Yes for NON WTA members who want to try classes, we will give you a 1x trial (free trial only at PM) following the existing regular class schedule, but you must first inform WTA |
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| Q : | Adakah trial untuk dewasa ? Is there a trial for adults ? |
| A : | Mohon maaf, untuk dewasa kita tidak menyediakan trial. Kalau mau bisa request untuk mengikuti program Men's Clinic / Ladies' Clinic / Mix Sorry, for adults we do not provide a trial. If you want, you can request to join the Men's Clinic / Ladies' Clinic / Mix program |
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| Q : | Anak saya mau trial tapi belum punya raket, bagaimana ? My kid wants a trial but doesn't have a racket yet, how do you do it? |
| A : | Bisa pakai raket yang kita sediakan tetapi jumlahnya terbatas dan ukuran belum tentu sesuai You can use the racket that we provide, but the number is limited and the size might not fit to your kid |
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| Q : | Bagaimana memilih raket yang pas untuk anak saya ? How to choose the right racket for my child |
| A : | Saat dalam lesson coaches akan membantu menentukan ukuran dan berat yang pas untuk anaknya Coaches will help determine the right size and weight for the kid |
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| Q : | Apa saja yang perlu dipersiapkan untuk berlatih tenis ? What do I need to prepare to practice tennis? |
| A : | Persiapan dengan membawa perlengkapan higienis pribadi, baju ganti, handuk, topi, sunscreen, botol minum, raket dan memakai sepatu Prepare by bringing personal hygiene equipment,clothes for change, towels, hats, sunscreen, water bottles, rackets and wearing shoes |
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| Q : | Bagaimana prosedur protokol kesehatan di WTA ? How is the health protocol procedure conducted at WTA |
| A : | WTA mengikuti prosedur yang dikeluarkan oleh pemerintah. Memakai masker, mencuci tangan dan menjaga jarak WTA follows procedures issued by the government. Wear a mask, wash hands and keep distances |
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